FAQS

Being an energy-conscious person, my home is well insulated and sealed, but I've heard that a house being too well "leak proof" might add to air quality problems. Is this true and if so what can I do about it?

While most people think that making your home “leak proof” can save you money on energy costs and make your heating and cooling system more efficient, it can have serious negative effects on your health.  When your house is unable to naturally bring in outside air through small holes and cracks, you circulate the same stale air throughout your home.  This means that any unpleasant odors from pets, cooking and other sources will linger longer.  It also means that pollutants that could be contaminating the air in your house, such as, formaldehyde, radon, smoke and VOC’s will stay trapped inside potentially causing illness. 

An easy solution to this issue is to install an Aprilaire ventilation system.  This will bring fresh outside air into the home in a controlled method.  Ensuring that you have the fresh air you need to breathe easy and feel comfortable.  While there isn’t a one size fits all product, Aprilaire offers several options for a solution to almost every situation.  To learn more about Aprilaire that the ventilation products that they offer, follow this link: http://www.aprilaire.com/whole-house-products/whole-house-products/ventilation

I already have a filter on my furnace and replace it frequently. Isn't this enough protection for my home?

Most heating and cooling systems come with a one inch filter to provide some protection for the equipment. While this option might keep your furnace looking clean, they don't do much in the way of removing fine particles such as mold spores, pet dander and pollen. Standard one inch filters need to be changed frequently and are not designed to filter out those harmful pollutants. We offer a full line of products that can filter and remove the unwanted pollution in the air you breathe. There is a solution for every situation, so don't waste any time to schedule your free visit with a comfort adviser.

I don't have allergies so why should I invest in a whole-house air cleaner?

Even if you are not an allergy sufferer, you can still benefit from having a whole-house air cleaner. According to the EPA, indoor air is one of the top five risks to public health. Why? Because the air in your home contains pollutants such as pet dander, smoke, pollen, bacteria, and mold spores. Installing a whole-home air cleaner can remove these harmful contaminants, and ensure the air you breathe is clean and healthy.

My electricity/gas bills are too high. I'd like to save money on energy costs but don't want to sacrifice comfort.

One of the most popular ways to save money on energy costs in the winter is to install a heat pump. This offers great savings compared to using gas, or electric heat to keep your house comfortable. A heat pump operates on the same principle as an air conditioner, by collecting warm air from outside and releasing it inside the house. By doing this, most of the time you won't need to use your gas or electric heat until the outside air gets below 25 degrees.

If you are also wanting to save money in the summer, we offer air conditioning solutions that are two staged, and some units that are modulating. What this means is, instead of on or off, your air conditioner, or heat pump, can run at half of it capacity when only a small demand for heating or cooling is needed. With a modulating system, it is like a light on a dimmer switch. You always have just enough heating or cooling for the demand, from 35% to 100% of the systems capacity. Both of these options are great money and energy savers.

My walls are cluttered with separate control panels for temperature, humidification, ventilation, air cleaner and/or fan. It is unattractive and inconvenient, what can I do?

Cluttered walls are very unattractive and having so many controls to manage your comfort can be confusing and inconvenient. There are a several options available to streamline all of your comfort controls into one central location. These solutions can control things like humidification, dehumidification, air purification and of course, the temperature. Contact us today to find out the best solution for your situation.

Some rooms are too warm, others are too cool. What can I do to maintain a comfortable temperature while conserving money and energy?

When a house has an issue with "hot and cold spots" it is usually an air flow issue. One of the things to check first is the return air. Every room that has a vent for heating and cooling, needs to have a way for that air to be circulated back to the furnace. Some houses have a return vent in every room, while others have a central return vent in one location such as a hallway. If your home only has one central return, make sure that there is sufficient room under the doors for that air to circulate out of the room and back to the furnace. There are systems out there that have a variable speed blower that will direct just the right amount of air to all of the vents. The fan can be turned up or down for more or less air and can spin at a low speed when the system isn't running to provide constant and consistent air circulation. While this option is a great solution for many issues, it will only be as effective as the duct work will allow.

The air in my home is excessively dry. My family's skin is dry and we are experiencing static electricity shocks.

A very common problem in the winter time is static electricity. If you notice that your skin is excessively dry and you have a lot of static shocks, it most likely means the air in your house is too dry. A simple solution to this issue is to install a whole home humidifier. This will ensure that your home has the proper amount of moisture in it to keep wood furniture from drying and cracking, your skin moist, and keep those annoying static shocks at bay. Contact us today to schedule a free consultation with a comfort adviser to find out a proper solution and price for your unique situation.

There are several brands of heating and cooling equipment.  Which brand do you recommend and why?

Even though there are numerous brands of equipment out there to keep you warm in the winter and cool in the summer, there is one that stands above the rest.  We have put our utmost faith in the Lennox brand, and have several reasons why you should too.  Lennox was founded in 1895 by Dave Lennox.  Since the very first day they have been leaders in comfort, efficiency and innovation.  While home comfort needs have come a long way since the late 1800’s, Lennox’s devotion to being the leaders in the industry remains steadfast.  Most products that you purchase go through at least one wholesaler before you see it.  We get our products straight from Lennox, ensuring that we have the best possible customer service and support available.  This also means that we can have equipment in one to two days on average. 

Here are some examples of why Lennox is a leader in home comfort:

  • Solar air conditioners and heat pumps.  That’s right, the power of the sun running your home comfort system.

  • Leading air purification.  The Pure Air air cleaner that not only filters and traps harmful contaminants, but kills germs with its UV bulbs.  Leading the market with MERV 16 hospital grade filtration.

  • WiFi connectivity.  Lennox offers a thermostat that can hook to your homes wireless network and can be monitored and controlled from anywhere in the world.

  • Energy efficiency.  With air conditioners as effiecient as 25 SEER and gas furnaces that modulate the heat it produces at efficiencies as great as 98%, you are sure to save money.

Those are just a few of the reasons we have put our faith and trust in Lennox.  We know that Lennox will keep you comfortable and satisfied even in the warmest days of summer and the coldest nights in winter and save you money while doing it.

Why should I choose Garner Refrigeration and Heating to do my work? What makes you different from everyone else?

Here at Garner Refrigeration and Heating, we are working off of a reputation over 30 years in the making. From the very first day Melvin Garner knew that you didn't operate a business without listening to the customer. He knew that the customer's needs came first. He always tried to fix a problem first, rather than sell someone a new product. Over 30 years later and we still operate on that principle. Melvin isn't with us anymore, but his memory is. He took no shortcuts in training his technicians, and he took no shortcuts in customer satisfaction. When you do business with Garner Refrigeration and Heating, you're not just doing business with a heating and air conditioning company, you are doing business with your friends. We strive to be home comfort specialists and repair technicians. If something isn't working properly, we have the knowledge and resources to fix it. If your home is uncomfortable, we have a solution to make you feel better. Give us a call today to find out how we can make a difference in your home or business.